Meet the crew behind the scene!

Meet the Mighty Ducts Team: The Voices Behind the Phones

At Mighty Ducts, our customers know us for our exceptional service, clean air expertise, and a friendly voice on the other end of the line. But who are the people behind those voices? Meet the dedicated crew that keeps the office running smoothly!

Steve Underwood — Vice President
Steve is our boots-on-the-ground guy, ensuring our crews are ready to tackle even the trickiest HVAC systems in both the residential and commercial arena. Known as the “Captain of Clean,” he’s often found out in the field making sure our high standards are upheld. And don’t let his serious title fool you—Steve has a knack for dad jokes that could brighten any cleaning day.

Jo Underwood — President
Jo is the fearless leader of Mighty Ducts. From guiding the company’s vision to supporting every team member, Jo is always one step ahead, with a knack for seeing the big picture. She’s the calm at the center of the storm when things get hectic and the reason Mighty Ducts runs as smoothly as it does. Call in, and you might just catch her lending a hand (or giving Steve a run for his money in the joke department).

Tyler LeFrancois — Operations Coordinator 
Tyler is our logistics guru who specializes in commercial projects, Tyler’s the go-to guy for making complex jobs look effortless. Whether it’s a multi-story building , a large commercial project or a tight schedule, he’s got it mapped out with a can of energy drink in hand and a keen eye on the details. Need something logistical or have a question about a commercial job? Tyler’s the person you want on the other end of the line!

Tina Frausto — Office Manager  Tina is the glue that holds our office together, and she can juggle more tasks than a circus performer and makes sure every job is organized and every crew is where they need to be.. Whether it’s a billing inquiry, a schedule adjustment, or a friendly chat about the weather, Tina’s got an answer. Her knack for problem-solving is second only to her ability to make anyone feel like family. You’ll recognize her cheerful laugh whenever you call in.